Last updated: 15 September 2026
You pay last: the £80 diagnosis fee is due once we've told you what's wrong with your car, not before. And if that diagnosis later turns out to be wrong, you don't just have to accept it: this page sets out exactly how to claim your money back.
If another garage or mechanic tells you that our diagnosis was incorrect, here's what to do:
We will review the information you've sent and get back to you within 14 days of receiving it in full.
If, acting reasonably, we agree it shows our diagnosis was wrong, we'll issue a full refund of the £80 diagnosis fee.
If, acting reasonably, we find that the information provided is incorrect, inconsistent, or doesn't reasonably support the claim, we reserve the right to decline the refund and keep the fee paid.
This doesn't affect your other legal rights. If you disagree with our decision, you can still raise the matter as a service that wasn't carried out with reasonable care and skill under the Consumer Rights Act 2015, including via Citizens Advice, Trading Standards, or the small claims court. See our Terms & Conditions for the full clause.
Because you book through this website, you normally have a 14-day right to cancel the booking itself, separate from the guarantee above. If your appointment is scheduled within that 14-day window and you'd like the diagnosis to go ahead as booked, we'll ask for your agreement to start it early, which means you lose the cancellation right once it's complete. Full detail is in our Terms & Conditions.
If you cancel before we've started, no fee is payable.
Silvermere Autos, Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. Phone: 07830 805461.